I. About Fashion Rage
1.What is Fashion Rage?
Fashion Rage is an online shopping mall in the Philippines that offers asian trends and most choices in womens clothing - dresses, tops, blouse, skirts, pants, accesories, etc.
Fashion Rage aims to provide Filipinos a fashionable, trendy, fresh, exciting, up-to-date consumer choices of world-class standards and feature with widest range of women clothings and apparels.
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2.What can I find in Fashion Rage?
Fashion Rage is your virtual shopping mall. You can find wide range and selection of women clothing and apparels - dresses, tops, blouse, skirts, pants, bags, accesories etc.
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3. How to buy product at Fashion Rage eshop ?
All you have to do is register as a member of Fashion Rage. Membership is absolutely FREE. This allows Fashion Rage to permanently assign a user-name and password to you so you don't have to re-enter your account information on your next visits. You will automatically prompted to sign in page upon placing your first order.
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Can I reserve an item?
Yes, you can. Please clcik here how to reserve an item.
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Membership and Registration
1. Why should I register as a member of Fashion Rage? What are the benefits of being a member?
Your account in Fashion Rage is your passport to convenient and secure online shopping, your ticket to future promos, big discounts, and other perks . Having an account will entitle you to reap future benefits, join activities, get discounts, and receive freebies and important updates. The personal information you provide when you register will help us cater to your needs and wants, and give you a more personalized level of service.
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2. How do I register? Is there a registration fee?
Membership is absolutely free of charge. To register and become part of the growing list of Fashion Rage members, click on the ' Register Here ' icon on the Fashion Rage home page ( www.Fashion-Rage.com ). Carefully fill-out the registration form, because all items with the red asterisk sign (*) are fields that you are required to answer. Once you have completed this, click on the ' Submit ' button. You will be able to view the details of your registration. This ends the registration process.
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3. What should I do if I forgot my user-name and password?
If you have forgotten your user-name or password, you can retrieve it by sending an email with the following information to:
Full Name:
Birth date:
Complete Address:
E-Mail Address:
We will need the above information for us to verify your identity. We will then reply to you and send your password to the registered email address that you used during your registration.
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Shopping and Shipping
1. How can I search for the product that I desire?
The Product Category List found on the left side of the Fashion Rage Home Page (www.fashion-rage.com).
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2. How do I make a purchase?
Please click here for step by step procedure.
Browse through the online shops and go to the item of your choice. To know more about the product, you can click on the product name or on the image of the product. If you want to purchase it, click on the 'Buy' icon. The item will automatically be added to your Shopping Cart , where you will be able to view all the items you have picked.
On your Shopping Cart you can click on ' Remove ' to delete the item. You can also change the quantity but make sure you click on ' Apply Changes ' to update your shopping cart. You have the option to continue shopping or to ' Check out ' when you are done shopping. You will then be asked to register using your user-name and password . If you have not registered yet as a member of Fashion Rage , click on the ' Register Here ' icon. Please refer to the section ' Membership and Registration ' for details on how to register.
You will then be able to view your final shopping list. Provide all Billing and Shipping Information being asked for, including your email address and contact numbers, and then choose your preferred mode of payment. After providing all necessary information, click on ' Proceed to Step 2 '. Please take note that the handling fees are not yet computed at this stage of the order process.
Your shopping cart will now provide you with the total computation of your order, including the handling fees. Fashion Rage only bills its customers in Philippine Peso (refer to Item #3 of this section). You may now provide all payment details and credit/debit card information being asked for. You may add information like: preferred delivery date , special message and special instructions in remarks box. Please note that your preferred delivery date is treated on a best-effort basis . If your preferred delivery date cannot be met due to valid concerns, you will be promptly notified via email, so make sure to check your email for regular updates regarding your order.
After doing these and all information is in order, you may now click on “Complete this Transaction” . You will now be able to view your final Shopping Cart including the handling fees and the total charge. You will receive confirmation email for the final shipping and billing information. For all inquiries and concerns related to your purchase, always state your Transaction Number for reference purposes.
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3. How do I pay? What currency?
You may pay for purchased items using G-Cash, Western Union, Bank Transfer or Paypal. Refers to Payment mode for more information.
Payments for purchased items are in Philippine Peso (PhP) .
International transactions, which get charged in US Dollars or other foreign currencies, vary in currency conversion rates that depend on the Issuing Bank or Credit Card Company at the time of settlement. Actual conversion is done by the Issuing Bank upon settlement and NOT by Fashion Rage.
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4. How will I receive the items I purchased? How long?
Fashion Rage's authorized couriers will deliver items purchased at Fashion Rage to your specified Shipping Address (refer to ' How do I make a purchase '). Excluding Sundays and special holidays, orders will be delivered within the next 1-2 days from the time of APPROVAL for items to be shipped within Metro Manila , and 2-5 days from time of APPROVAL for provincial delivery, unless otherwise stated in the Merchant storefront. Some items such as "on request" may take a longer time to fulfill delivery. International delivery takes 5-7 days, depending on the destination.
Your ‘ preferred delivery date ' will be followed as long as the item/s are readily available, and the courier schedule permits. If your preferred delivery date cannot be met due to valid concerns, you will be promptly notified via email, so make sure that you regularly check your email for updates on the status of your order.
For more detailed information on Shipping, please proceed to the Shipping Info page.
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5. Where can Fashion Rage ship?
We can deliver to most local, national and international destinations. For more detailed information on shipping destinations, please proceed to the Shipping Info page.
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6. How much does shipping cost? How do I pay?
Please refer to the shipping cost tables available in the Shipping Info page.
Upon Check Out from your Shopping Cart, you will be asked to provide details of the Shipping Address and the mode of shipping.This will be the basis for your Shipping Cost or Handling Fees , which will be added to the total cost of the items that you have purchased. Our integrated shopping feature allows you to pay only for one delivery charge. ****(MORE INFO FOR INTERNATIONAL DELIVERY)
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7. How do I know that my purchase was successful?
After purchasing, you will be shown your transaction details, including your Transaction Number . The Transaction Number signifies that your transaction has been successfully registered in our database and that it is now marked for approval. You will also receive a confirmation email indicating the summary of your order. Upon recepient of your paymetn, you will receive another email stating that your order has been “ Approved ”. Please note your Transaction Number because you will be asked for this information in case you have an inquiry about your order. If you did not receive any confirmation via email, please notify us via email at orders@Fashion Rage .
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8. How do I track my orders?
To track down status of orders, send an email inquiry to orders@Fashion Rage . Please indicate your transaction number, for reference purposes.
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Safety & Payment Transactions
1. Is it safe to shop at Fashion Rage?
You are absolutely safe to shop at Fashion Rage - oin order to create trsut we have published our address, phone number and email. We alos published our buyers (of course with their permission) you can contact them if you wish.
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2. I do not have PAYPAl account, when do I pay for my purchase?
Upon placement of your order you must immediately make the payment. Send an email or personal massage to Fashion Rage that you already pay. As soon as Fashion Rage received the payment a confirmation email will be send to you. This signifies that the payment has been accepted and verified.
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3. Are items in Fashion Rage more expensive than in the real world?
Products offered at Fashion Rage are affordable and very competitive.
In some instances, the recipient will be charged additional costs, depending on the duties and customs tax requirements of the state and country where the recipient resides. This should be clear to the purchaser if the delivery is to be made abroad (outside of the Philippines ).
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Return/Exchange Policy
1. What are the policies for Returns, Refunds and Cancellation of Orders?
The confirmation email, signifies that your Credit/Debit Card has been accepted by the Card Company and that your Bank has already ear-marked from your account the purchases that you have made. At this point, you are no longer allowed to cancel your order in the same manner that a credit/debit card has already been swiped during any physical credit/debit card transaction.
Fashion Rage does not accept refund of orders. For more information on these policies, please refer to our Terms and Conditions and Disclaimer notices. For detailed post-sales support, you may refer to each store's Return/Exchange Policy and Disclaimer notices. Fashion Rage however, may replace products sold should we determine and evaluate that the products have been damaged and/or are unsatisfactorily produced, handled and delivered, beyond the control and knowledge of the recipient. The products should be shipped back in its original packaging to the Fashion Rage office, after a support inquiry has been made via email or phone call within 7 days of receipt of purchased goods. Customers should first coordinate with Fashion Rage Customer Service telephone no. (63) 0906 or through mail prior to the return of the items to our Operations Center at (ADDRESS)
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2. What is the liability coverage for Fashion Rage products?
In no event shall Fashion Rage be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Fashion Rage has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of, or in connection with the use, inability to use or performance of the information, services, products, and materials available from the site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations in how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply.
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Customer Service
1. Who do I contact for help?
For concerns on orders, customer concerns, comments, and suggestions please send an email to info@fashion-rage.com. Or you can call us at (63)0906 (see Contact Us ) or visit us at our Operations Center (address)
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